- Frequently Asked Questions
Frequently Asked Questions
Find answers to frequently asked questions and other good-to-know information about Sanger Public Library and your library card.
If you are looking for information about applying for a library card, please see the Get a Library Card page.
- How long can I check out an item for?
The following items and their check-out terms are as follows:
- Books, Audiobooks, and Non-Fiction DVDs - 2 Weeks (up to 2 renewals)
- DVDs, Blu-ray, Launchpad Tablets - 1 Week (up to 2 renewals)
- Great Courses Sets - 3 Weeks (up to 2 renewals)
- How many items can I have checked out at one time?
Item limits are dependent on the type of cardholder:
- New Cardholders - First-time check-out limit is 2 items (Full checkout privileges are available upon the return of the first check out)
- Adult Cardholders - Up to 15 books and 6 DVDs at a time
- Under-18 Cardholders - Up to 10 books and 2 DVDs at a time
- Student Accounts - Up to 2 books at a time
- Can I have the library hold an item for me?
Yes, you can call or email the library with a hold request, or place a hold yourself by logging into the catalog using your library card number and pin number.
- How can I renew items?
Items can be renewed by logging in to your account through the catalog, or by calling or emailing us. Most items can be renewed up to two times (Launchpads can only be renewed once, Great Courses Sets can be renewed up to 3 times). An item may not be renewed if it has reached the maximum number of renewals or if someone has placed a hold on it (this happens especially with new books). Items may not be renewed if they are 30 days or more overdue.
- Does the library offer curbside service?
Curbside pickup service is available by appointment Monday through Friday from 10 am to 5 pm and Saturday from 10:30 am to 1:30 pm.
Place items on hold by searching our catalog and logging in with your library card number and PIN. There is currently a maximum of 20 curbside items per family. If you need assistance, please call the library at 940-458-3257.
Picking Up Your Items
You will receive a phone or email notification when your items are ready. If you are not able to schedule a pick-up time when we notify you, please call the library at 940-458-3257 to schedule a time, or simply call when you're on your way.
Pull into the parking lot and call to let us know you're here. A staff member will bring your items out to you.
- What kinds of electronic/internet services or digital content does the library have?
Our online catalog lets you browse and search our collection (as well as the collections of all the other NTLC libraries) and manage your account. Important features include placing holds on items, checking due dates, and renewing your checkouts.
Freading, Overdrive, and Hoopla
Freading, Overdrive, and Hoopla are excellent eBook services that operate on a wide variety of e-Reader and tablet platforms. These services are free for Sanger Public Library cardholders.
- What if the library doesn't have what I'm looking for?
If we do not have an item you're looking for, there are several ways we may be able to find it for you.
North Texas Library Consortium (NTLC) Libraries
Sanger Public Library cardholders have access to 6 other area libraries in the North Texas Library Consortium (NTLC). Requested items will be sent to Sanger Public Library; you may also check out items in person at NTLC libraries with a Sanger card.
Inter-Library Loan (ILL)
We can search libraries across Texas and the rest of the country to see if the item you are looking for is available. There is a small charge for the cost of postage (usually between $1 and $4). Please contact us in person, by phone, or by email to request an ILL.
Please note: ILL is available to those who have an account (in good standing) for at least 6 months.
TexShare is a service of the Texas State Library that allows cardholders to check out at Texas libraries that are not in their local system or consortium. To get a TexShare card, you will need to have a Sanger Library card in good standing and come into the library to apply for one.
Please note: TexShare cards are available to those who have an account (in good standing) for at least 6 months.
- Can I use a card from another library at Sanger Public Library?
Sanger Public Library is part of the North Texas Library Consortium (NTLC). If you have a current library card from another NTLC library (listed below), you may use your library card at Sanger Public Library:
- Aubrey Area Library
- Bridgeport Public Library
- Justin Community Library
- Krum Public Library
- Lake Dallas Public Library
- Roanoke Public Library
If you have a valid TexShare card from your library, you may also use it at Sanger Public Library. TexShare is a service of the Texas Library Association which allows a cardholder at a TexShare participating library to directly checkout material from any other TexShare library across the state.
- If I lose my library card, can I get a replacement?
Lost cards may be replaced for a $1 charge.
Even if your card is lost, you remain responsible for all library material borrowed on your account. If your card is lost and you are concerned about unauthorized use, please let us know as soon as possible; you may request that your account be temporarily blocked until a new card can be issued to you.
Sometimes we find lost library cards around the library or in returned books. If you haven't been able to find your card, be sure to check with us to see if we have found it!
- Do you charge fines for overdue items?
Books, DVDs, Audiobooks, and CDs do not have late fees. Launchpad Tablets have a $1 per day late fee. (Please note: items checked out prior to January 31st, 2018 are still subject to late fees under the prior checkout policy.)
Consequences Per Time Overdue
Please return or renew items by their due date! Cardholders will be notified of overdue items.
- Any item(s) overdue for 14 days or more will prevent a cardholder from checking out additional material or using computers/eServices until the item(s) are returned or renewed.
- If an item is more than 30 days overdue it is no longer able to be renewed, however, the item may be returned without penalty (as long as it is undamaged). Cardholder privileges are suspended until the overdue item is returned.
- Items are considered lost and are eligible for replacement if they are 60 days overdue. Cardholders are responsible for replacing lost or damaged items and may be charged the replacement cost of the item or asked to provide a replacement copy. If you have a long overdue item, please contact us for more information and assistance; depending on the replacement status, you may be able to return long overdue items without charge, provided they are undamaged.
- What happens if I've lost or damaged an item?
Cardholders are responsible for lost or damaged items and will be charged the replacement cost of the item and any necessary processing fees. It may also be possible (and potentially lower cost) for a replacement copy to be provided in lieu of payment. Please ask for more information about replacement copies; the library is not obligated to accept replacement copies offered without prior approval.
Cardholder privileges are suspended until the balance of a lost or damaged item is cleared.
- What are processing fees?
Processing fees ($5 per item) will be applied to offset the cost of supplies and staff time required to mend a damaged item or process a replacement item.
If you have an item that is long overdue but not damaged, please contact us for more information and assistance: you may be able to return it without charge.
- Does the library have copy, print, and fax services?
- Copying/printing on 8.5 by 11 paper is $0.15 per page for black and white and $0.50 per page for color.
- Faxing is $1 for the first page, and $0.50 for each additional page. Ask at the desk for assistance with our fax machine.
- We have a scanner that can scan and save to a portable USB flash drive / thumb drive. If you do not have a flash drive, ask at the desk - we keep a few spares on hand for patron use. There is no charge for scanning.
- Does the library have public access computers or WiFi?
Yes. We have computers available for public use as well as free WiFi during the hours that the library is open.
Those under 18 may use public computers with parental permission.
- Does the library proctor exams?
The library does not proctor exams.
- Does the library sell books?
While the library does not sell books, the Friends of the Library have an ongoing book sale in the library's foyer. Hardbacks have a suggested donation of $2 and paperbacks have a suggested donation of $0.50.
The Friends of the Library is in need of active members! For more information see the Friends of the Library page.
- Does the library have a notary public?
We do not have a notary public.
Sanger's City Hall has notaries, and many banks and realty offices have a notary. Mailbox/shipping stores also often have a notary available.
- Does the library have a meeting room available?
Yes! When our meeting room is not being used for library programs, it is available during normal library hours to nonprofit organizations, educators, or other groups of 2 or more who are engaging in not-for-profit activity that fits within the library's policies. Room reservations are taken on a first-come, first-serve basis, with Library and City of Sanger events receiving priority scheduling.
For more information on our meeting room facility and how to reserve it, please read our full meeting room policy (PDF) or contact the library. Also see the Meeting Room Equipment List (PDF).
We also have a study room available on a first-come-first-serve basis for individuals and small groups (maximum of four).
- Does the library take donations?
The library is not accepting general book, movie, or magazine donations.
Certain limited exceptions may be made, including new books and materials relevant to the region's history. Please contact the library at 940-458-3257 for more information.
- Is there a way to volunteer at the library?
Yes! Volunteers are welcome to support the library and can help with promoting the library within the community, fundraising, assisting with special events, and providing service in the library.
- Do you accept court appointed community service?
No, we no longer accept court-appointed community service.
- How can I help the library?
Volunteers continue to support the library through promoting the library within the community, fundraising, assisting with special events, financial contributions, and providing service in the library. Please visit our Volunteer page for more information.
Friends of the Library
The Friends of the Library is a group of volunteers that help support Sanger Public Library in many ways. They have met quarterly in the past, and all meetings are open to the public.
The Friends are in need of members who would like to be involved in fundraising activities and in positions on their board.
Membership dues are $5 per year for one person and $10 per year for a family. A lifetime individual membership is $50. For more information, please visit our Friends of the Library page.
Donate Historical Items
The library tries to preserve all written materials about Sanger. If you have photographs, copies of the Sanger Courier prior to 1970, letters, diaries, church bulletins, or anything else that you'd like to share that has to do with the City of Sanger, we welcome your contribution. If you are not willing to part with an original, we would appreciate it if you would allow the library to make a copy.