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Aqua Metric's new digital water meters will be installed to replace the City’s current meters. Also known as Advanced Metering Infrastructure. The digital water meters provide customers with accurate, near real-time data on their individual water usage. This technology will help customers gain deeper insight and understanding of how and when they use water.
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Advanced Metering Infrastructure (AMI) is a system of transmitters, towers, and receivers that allow your water usage data to be sent using a radio frequency signal. This will allow for two-way electronic communication between your meter and utility personnel.
Digital water meter readings are encrypted and sent through an automated network, using a private radio frequency (RF) channel, from the digital water meter to the utility. The meter data display looks similar to the numbers on a car odometer and has nine digits. The digits on the meter represent the number of gallons consumed down to 1/100th of a gallon. The last two digits can be used as leak indicators to detect water flow through the meter.
Water meters are necessary to determine how much water is used by residents/businesses. As water meters age, they tend to slow down and become less accurate. The new digital water meters are designed to help customers understand their usage and save money on their water bills.
Customers can monitor their water usage more closely through the new customer web portal to manage and reduce costs associated with their water bills. Some of the many benefits customers gain from the new technology include:
The project was financed through the City’s Capital Improvement Project funds. Customers will not incur any additional cost for the digital water meters.
Possibly. There are two primary reasons you might see an increase in your water bill. The new water meters will measure water more accurately; therefore, if your old meter was inaccurate or potential leaks have gone unnoticed, you may notice an increase in your bill based on actual consumption. However, if your old meter was operating properly, you may not see any changes in your monthly bill.
The installation technicians will begin work across the City in mid-January. The meter replacement service will take place between 8:00 am and 5:00 PM, Monday through Friday.
Yes, but only briefly – typically 15 to 30 minutes while the meter is being replaced. The installation technician will notify you in advance of a brief water outage during the meter replacement service.
No. Your meter is accessible from the exterior of the dwelling, and you are not required to be present during the installation service. The installation technician will attempt to notify any occupants of the water outage prior to temporarily disconnecting your water. You are required to ensure the meter is free and clear of any debris or obstructions that may prevent the technician from replacing the meter. If the meter is located within a fenced area that contains animals, we ask that you secure the animals for the safety of the animal and technician.
When your water service is restored, you may experience a brief period of air or discolored water. In most cases, running your cold water will clear the lines of air or discoloration. In the event of prolonged air or discoloration, please contact the utility immediately to correct the issue.
Data from the meters is encrypted and sent to the utility databases through a safe and secure network. The meter system transmits only the water meter readings, the meter identification number, and diagnostic information to verify that the automated meter equipment is operating correctly. Only key authorized utility personnel, such as customer service representatives, can access your account if needed.
Yes. Digital water meters operate at much lower radio frequency levels than cell phones, microwaves, wireless routers, and even baby monitors.
No. The radio transmission operates in compliance with Federal Communications Commission (FCC) regulations to avoid interference with other electronic devices.
Please contact the Utilities department at (940) 458-7930. For after-hours, holiday, or weekend emergencies, please contact (940) 299-5358.
You may contact the City of Sanger Customer Service Department at (940) 458-7930 during normal business hours.