Frequently Asked Questions

The following items and their check-out terms are as follows:

• Books, Audiobooks, and Non-Fiction DVDs - 2 Weeks (up to 2 renewals)
• DVDs, Blu-ray, TV Seasons - 1 Week (up to 2 renewals)
• Launchpad Tablets and Hot Spots - 2 Weeks (1 renewal)
• Great Courses Sets - 3 Weeks (up to 2 renewals)

Item limits are dependent on the type of cardholder:

• New Cardholders - First-time check-out limit is 2 items (Full checkout privileges are available upon the return of the first check out)
• Adult Cardholders - Up to 15 books and 8 DVDs at a time (2 TV Seasons at a time)
• Under-18 Cardholders - Up to 10 books and 3 DVDs at a time
• Student Accounts - Up to 2 books at a time

Yes, you can call or email the library with a hold request, or place a hold yourself by logging into the catalog using your library card number and pin number.

Items can be renewed by logging in to your account through the catalog, or by calling or emailing us. Most items can be renewed up to two times (Launchpads and Hot Spots can only be renewed once, Great Courses Sets can be renewed up to 3 times). An item may not be renewed if it has reached the maximum number of renewals or if someone has placed a hold on it (this happens especially with new books). Items may not be renewed if they are 30 days or more overdue.

Curbside pickup service is available by appointment Monday through Friday from 10 am to 5 pm and Saturday from 10:30 am to 1:30 pm.

Place Holds

Place items on hold by searching our catalog and logging in with your library card number and PIN. There is currently a maximum of 20 curbside items per family. If you need assistance, please call the library at 940-458-3257.

Picking Up Your Items

You will receive a phone call, text or email notification when your items are ready. If you are not able to schedule a pick-up time when we notify you, please call the library at 940-458-3257 to schedule a time, or simply call when you're on your way.

Pull into the parking lot and call to let us know you're here. A staff member will bring your items out to you.

Online Catalog

Our online catalog lets you browse and search our collection (as well as the collections of all the other NTLC libraries) and manage your account.  Important features include placing holds on items, checking due dates, and renewing your checkouts.

Freading, Overdrive, and Hoopla

Freading, Overdrive, and Hoopla are excellent eBook services that operate on a wide variety of e-Reader and tablet platforms.  These services are free for Sanger Public Library cardholders.

If we do not have an item you're looking for, there are several ways we may be able to find it for you.

North Texas Library Consortium (NTLC) Libraries

Sanger Public Library cardholders have access to 6 other area libraries in the North Texas Library Consortium (NTLC).  Requested items will be sent to Sanger Public Library; you may also check out items in person at NTLC libraries with a Sanger card.

Inter-Library Loan (ILL)

We can search libraries across Texas and the rest of the country to see if the item you are looking for is available. There is a $1 charge for the cost of postage or courier service.  Please contact us in person, by phone, or by email to request an ILL. 

Please note: ILL is available to those who have an account (in good standing) for at least 6 months.

TexShare

TexShare is a service of the Texas State Library that allows cardholders to check out at Texas libraries that are not in their local system or consortium. To get a TexShare card, you will need to have a Sanger Library card in good standing and come into the library to apply for one.

Please note: TexShare cards are available to those who have an account (in good standing) for at least 6 months.